Mar 12th Duplicate emails
We are currently investigating reports of duplicate emails. We hope to have a resolution for this later this evening. Thank you for your patience, Smile Global
We experienced a power outage at the datacenter sometime after 4:30AM PST today, which brought down a number of critical servers. Fortunately, DNS and Web hosting have not been hit very hard with this issue due to the redundancies we have put in-place. However, the hosts that did not come back up after the outage or have required manual ... Read More »
Hope everyone had a Happy New Year! Stay posted for some cool new projects coming up in Q1
Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website.
Mar 25th Q2 Server Failure
One of our email servers has recently suffered a catastrophic hardware failure.We are in the process of restoring the mailboxes and messages stored on this server.There were only a couple of active customers still hosted on this system, so if you are having difficulties receiving mail or accessing webmail it is possible you are one of the affected ... Read More »
We experienced a major DDoS attack yesterday on our DNS Infrastructure which led to a number of issues for Smile Subscribers -- including:1. Slow webpage load times2. Slow/intermittent email issues3. The following sites were also unavailable during this time: smileglobal.com, status.smileglobal.com. and billing.smileglobal.comThis issue has been ... Read More »
Effective 10/1/2014, we've relocated our billing department. Mail in payments will need to be sent to the following address:
P.O. Box 4281
Westlake Village, CA 91359
We are no longer experiencing problems with our payment processing system. If we have your card on-file and recent attempts to pay your invoice have failed, we will manually process these transactions to bring your account current.For the customers that do not have up-to-date card info stored for your account, please log into our billing system ... Read More »
We are currently experiencing an issue with our payment processing portion of our billing system, and as such are temporarily unable to accept or process payments.Our support engineers are working directly with the vendor to reach a solution. We apologize for any inconvenience this may cause our customers, and thank you for your continued patience ... Read More »
Jan 1st Happy New Year!
We hope everyone enjoyed 2012. Smile has big plans for 2013, and would like to share some of the key items...Upcoming Improvements for 2013:Adding new services/add-ons to our portfolio of productsImproving system notification/status systemDNS control panel - for web-based managementSpam filtering control panel - for web-based management Read More »
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