We experienced a major DDoS attack yesterday on our DNS Infrastructure which led to a number of issues for Smile Subscribers -- including:

1. Slow webpage load times
2. Slow/intermittent email issues
3. The following sites were also unavailable during this time: smileglobal.com, status.smileglobal.com. and billing.smileglobal.com

This issue has been addressed, and the vulnerable DNS servers have been replaced. We apologize for the inconvenience and frustration many of you likely experienced.

Thank you for your patience and understanding.


Saturday, February 7, 2015







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