Our support engineers are working directly with the vendor to reach a solution. We apologize for any inconvenience this may cause our customers, and thank you for your continued patience and understanding.
Due to the nature of automation in our billing system, you will still receive email notifications informing you that your credit card was declined, an invoice is due, an invoice is past due, or reminding you of an upcoming payment -- for the time being, please disregard these emails, as we will be overriding any adverse functions that could affect your service.
As soon as we've addressed the problem and carried out the necessary steps to fix it, we will make an announcement and take care of any pending payments. If you have your credit card information saved in our system, the payments should be automatically processed when the system is brought back online.
If you have any questions or concerns regarding this matter, please submit a trouble ticket.
KEEP IN MIND, if you feel the need to leave messages via phone, email, and multiple trouble tickets, we understand your need for urgency but it will take us away from helping other customers that have been patiently waiting for the support they need -- so we ask for your cooperation and extra patience over the course of the next few days.
Smile Support Team
Tuesday, July 15, 2014