Receiving Duplicate Emails

If you have your email client set to "keep a copy of messages on servers" the email program will keep track of which messages it's downloaded and which it hasn't yet downloaded.  When there is either a corrupted message, or the email program has lost track of what messages have been downloaded, it will download all the messages again.  If you have set your program to leave "all" the mail on the server, you will get a large set of duplicates.

The first step is to try reloading your mail client.  If it doesn't work, you'll get another set of duplicates.

If that doesn't work, try setting your email client to NOT leave a copy of messages on the server.  This will delete all the messages on the server.  Then set it back to leaving a copy of messages on the server.  You will start leaving messages on the server again, however all the previous messages will no longer be saved on the server.  This will delete any corrupted messages that are causing the email program to not recognize what's been downloaded.

Finally, delete the account from your mail server.  Almost all mail programs keep all the mail in your inbox, but please consult your documentation to be certain you won't be losing your mail.  Smile recommends backing up your mail program files before proceeding.  Then recreate your account.  This should eliminate the corrupted index in the mail program.

If you're still receiving duplicates, please fill out a support ticket and we'll see if we can help further.

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