Q2 Server Failure

One of our email servers has recently suffered a catastrophic hardware failure.We are in the process of restoring the mailboxes and messages stored on this server.There were only a couple of active customers still hosted on this system, so if you are having difficulties receiving mail or accessing webmail it is possible you are one of the affected ... Read More »

25th Mar 2015
Service Disruption -- DDoS Attack

We experienced a major DDoS attack yesterday on our DNS Infrastructure which led to a number of issues for Smile Subscribers -- including:1. Slow webpage load times2. Slow/intermittent email issues3. The following sites were also unavailable during this time: smileglobal.com, status.smileglobal.com. and billing.smileglobal.comThis issue has been ... Read More »

7th Feb 2015
All issues with our payment processing system have been resolved

We are no longer experiencing problems with our payment processing system. If we have your card on-file and recent attempts to pay your invoice have failed, we will manually process these transactions to bring your account current.For the customers that do not have up-to-date card info stored for your account, please log into our billing system ... Read More »

23rd Jul 2014
Temporarily unable to process payments

We are currently experiencing an issue with our payment processing portion of our billing system, and as such are temporarily unable to accept or process payments.Our support engineers are working directly with the vendor to reach a solution. We apologize for any inconvenience this may cause our customers, and thank you for your continued patience ... Read More »

15th Jul 2014
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