Error Receiving Mail in Outlook

There are some settings that could cause receiving mail problems in Outlook.  

Before you make any changes in your mail settings, make sure that other people in your office, or on your network aren't having problemes receiving mail.  If they are, the problem may not be settings on your computer.

Make sure your internet connection is active.  Can you get to different websites?

Can you access the Smile Global webmail at http://squirelmail.smileglobal.com?

If you can't do any one of these, don't change settings in Outlook.   Please submit a troubleticket. 

 

If you can successfully do all of the above, (or as many as you can test):

-- Do NOT check anything labeled with "Secure Password Authentication" or SPA

-- Try unchecking encryption settings in the setup

-- In the advanced or more settings section, make sure the "Incoming mail server port" is set to 110

-- Make sure you're checking mail at pop.smileglobal.com, (or if instructed by Smile Global at pop.yourdomain.com)

If you're still having problems, please submit a trouble ticket.

 

 

  • 2 Los Usuarios han Encontrado Esto Útil
¿Fue útil la respuesta?

Artículos Relacionados

Can't Send Email

  -- Make sure your internet is connected.  If you're able to get to different web...

I'm Receiving Lots of Bounce Messages

This is a common problem.  Spammers pick an address and send out mail with that address as...

I'm Receiving Mail with [SPAM] in the Subject that Isn't SPAM

Our Spam filters filter spam through a number of methods, and occasionally they will mistake a...

Receiving bounce message 553 when sending mail

Normally this error occurs when a user isn't authorized to send through the Smile mail servers....

Receiving Duplicate Emails

If you have your email client set to "keep a copy of messages on servers" the email program will...